Refund Policy

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    This Refund Policy describes the credit and service refund rules for GEO by TriloAI (the "Service"). This voluntary guarantee is in addition to, and does not limit, any statutory right of withdrawal you may have under local consumer law (e.g., the EU Consumer Rights Directive 14-day withdrawal). Note that under many laws the statutory withdrawal right may not apply to digital content or online services once you have given prior express consent to immediate provision. In the United States there is no federal mandatory refund for SaaS; refunds are governed by this policy. Business (B2B) customers’ refunds are governed by the applicable contract. By using the Service, you agree to the following terms.

    1. How pricing works

    The Service offers three plans, Starter, Pro and Agency, billed monthly or annually. Prices are listed on the Plans and Pricing page, and payment is made by card through Stripe.

    Plans renew and are charged automatically at the end of each billing period. You can cancel any time under Manage / cancel subscription in Account Settings; after cancelling you keep access until the end of the period you have paid for, and you will not be charged again.

    Enterprise plans and consulting services are quoted individually: before you pay, we send a quote stating the number of credits, their validity period, the services included and the payment method.

    2. Refunds for plans and credits

    Within 7 days of payment, if you have not used any credits, you may request a full refund.

    Once any credit has been used, or more than 7 days have passed since payment, the purchase is non-refundable.

    3. Credit validity

    Credits are valid for 12 months from the date they are issued, and unused credits carry over to later months. Credits not used within that period expire and are not refundable. For Enterprise plans, the validity period stated on your quote prevails.

    4. Consulting services

    Consulting services such as website optimization, content writing and strategic planning are governed by the quote or the contract between us. Because they are delivered by people, they are generally non-refundable once work has started, unless the contract says otherwise.

    5. Free quick scan

    The free quick scan on our website costs nothing, so no refund applies.

    6. Refund method and timing

    Approved refunds are returned to the original payment method. Timing depends on your card issuer or payment provider and is usually 7 to 14 business days.

    7. How to request a refund

    Email service@triloai.org with your account email and payment details (and your quote for Enterprise plans), and we will process it promptly.